Have a clear Call to Action ~ What Action Would You Like Your Reader to Take?
When planning your website, have a clear call to action distributed evenly on your website. Have a button on the header, on your home page slide, in your sidebar, in the footer. Leaving a visitor to figure out the objective of your website may cost you a sale. It would be folly to pay a website developer to construct a presentation without having a conversation about a purposeful and clear “call to action”. The purpose of your website should NOT be left up to the imagination of the prospective customer.
Your home page should be clear about what action is expected – “call today” – “go to our clearance page”- “ use this coupon code today to save 35% on your purchase” – “join our mailing list and receive a free ebook”- etc. When selling from your website, steer the visitor in the direction he should take to shop your catalog.
Online stores would benefit from a display of new merchandise or special sales right on the home page with a hotlink to the product. Offering a coupon? Put it right in front of the visitor’s nose from the start. Contact information should be found on all pages. Publishing the city and state of your company location legitimizes you to the new visitor, a ‘frequently asked questions’ or ‘policies’ page for new users offers instant self-help, and email forms you provide should be easy to use.
Would you prefer to close a sale over the telephone? Give the visitor the incentive to call while he has your webpage in front of him. Install a “click to call” button in a prominent place on all your pages for your mobile visitors. Providing a prominently displayed menu of your products/specialties/services and rates may give the visitor the valuable information needed to decide if your company is the right one to call.
A word about sending visitors off your website : don’t. Unless you have an upsell to offer your visitor, do not give him a reason to leave before closing a sale. And, unless you have a very dynamic and professional business ‘facebook’ page, don’t send people there either. Having a page you have not updated in 3 years with pictures of former employees is as sad as my own FB page, which I don’t use at all!