860 774 4467 nottmarketing@usa.net
Website Upgrades – Killingly CT

Website Upgrades – Killingly CT

Is your website past its freshness date?

Call Nott Marketing Services when you want a consultation on website upgrades in Killingly CT. Your website is the portal to your company. If your website has not been updated in the last five years or had your key services optimized for your locale, you need an intervention. According to a 2019 Salesforce.com blog post, as many as 87% of consumers investigate their buying options using search engines. Unfortunately, you might never be found unless your website appears on the first page or two in a Google search. Whether you sell online or not, it is common for your target market to do a little research on the internet.

Google Search places more importance on websites optimized for mobile devices. Unless your website has been designed to look good on mobile, tablet, and desktop, your expensive web pages are invisible. The smartphone has succeeded in completely changing the rules of web page ranking. Hand-held devices and increased bandwidth have encouraged the proliferation of highly visual messages. Today, video hero banners, high-resolution photography, infographics, and jquery powered slideshows have displaced text on many homepages. It seems that a picture now conveys the company story. Back when dial-up reigned, graphics were scarce and web pages resembled ordinary documents.

Trending Page Design

There are new protocols for website developers now that public wireless internet is ubiquitous and bandwidth abundant. Have you noticed how many websites now look like Facebook and Pinterest? What was once true for keyword and metatag selection in page text and bold headlines has been supplanted by clever subliminal messages conveyed by photography, collages, and infographics.The abundance of infographics today gives the viewer the visual equivalent of a soundbite. The danger of marketing with chunks of imagery is that one can’t possibly make a rational decision on so little information. Our media screens put your brain in a suggestive state, where rational thought is all but impossible. When your company story is told in pictures, search bots cannot read your pages. Search Engine Optimization is a science, and requires text, headlines and minimum word counts.

Feeding the Beast: Getting Noticed on Google

The most successful websites in terms of search engine visibility and aesthetics, pay attention to the guidelines set by the algorithms. When we tell your story, we want your page to resemble you, not a slick design portfolio. I have never participated in Google Adwords, and I recommend all my clients keep their websites current and relevant.

For 10 years, have contributed short posts about marketing, social media, scams, spam, and other topics from the small business point of view. My message is about what I can do for small business owners who need a dedicated webmaster to present their company stories with care.

That said, I do understand the value of impactful graphics, concise messages, and the new expectations of the hand-held device and the browser with a short attention span. Need a consultation? Call during regular business hours or shoot me an email!

Website Upgrades | Killingly CT | Nott Marketing Services

Impactful Home Page Tips

Impactful Home Page Tips

Your website is for your visitors

I have some impactful home page tips that will convert visitors into customers. If you have a new company, you must get your business off to a running start on the web. When planning a website for your new business, build an uncluttered, relevant presentation. When laid out effectively, this presentation will bring you the customers you need to stay in business. Think carefully about WHY people land on your home page, then make it easy to connect with you.

Use simple design elements

Make your home page content easy to scan

Let’s talk about your home page. It is essential to design your home page deliberately. My rule of thumb: include a narrow top header with an email address link and a mobile phone dialer link. The next feature lends beauty, impact, information, and links: your hero banner. An interactive hero banner can accomplish several goals simultaneously. Use a gorgeous photo or video with a ‘contact’ button linked to a page with business hours and contact information. Incorporate a second button linking to your main service page. Your hero or slides may contain your embedded logo, a headline, a tagline, and button links.

Lend credibility to your business with a crisp logo made for the web. Have a designer render a simple company logo in dark and light versions. Keep the design bold and clean. Your logo should be recognizable in a small browser thumbnail icon and on a mobile screen. Your designer can remove the background layer, rendering the graphics in ‘png’ files. Small text embedded in your logo does not display well. Place your company logo at the top (usually left corner) of the home page header and in the footer. Design your site for ease of use, with the text-to-background contrast high enough for easy reading. The font you select makes an instant impression, so select headline fonts that are easy to read. Your page text font size should range between 16 and 20 pixels.

Avoid distractions

Your company home page should be easily digestible: a user should understand what you do within 5 seconds. An impactful home page will eliminate unnecessary animation in the page body. You can make a great impression with an interactive hero or slider on the home page. A headline and tagline should convey a clear message. Buttons containing contact links that cut to the chase are very effective.

Make contact info, services, products, and FAQs easy to find

Make it easy for your customers to find what they seek. In this day and age, people are impatient and have short attention spans. The first tip is to make the information your visitors want easy to find. Remember that the visitors to your site are just one click away from your competition. The quickest way for someone to look up your company’s vitals – business hours, street address, phone number, or email address – is through your website. Include this vital information in the header, footer, sidebar, and contact page. If you provide several services, create a section under your first paragraph arranged in blocks (illustrated below).


Home page services module example

impactful home page

In the screenshot above, each block contains an appropriate graphic, a bold headline, and a link to the page with all the details. Keep your home page text clear, with paths to vital pages. To increase your website visibility in major search engines like Google and Bing, link each service to its own page. Tell your story in detail and add visuals. Remember that your home page is for your visitors and prospective customers. In deference to my son’s valued opinion, a wordy home page is usually a turn-off. You can section your home page to introduce important information, then link to a separate page to learn more. More articles on desirable website elements will follow.

Pop up Ads and Google

Pop up Ads and Google

Home Page Pop ups May Increase Bounce Rate

When it comes to Pop up ads and Google, it pays to get familiar with Google’s current policies and penalties. If you rely on your website to attract new business, give the visitor a reason to stay on the site a while. Websites that assault the visitor with an ad, a form, or a lengthy promotional message lose prospects early. Lacking engagement with your content, the visitor “bounces” off your website. Bounce Rate is the amount of time a page is viewed before the visitor leaves the site or “pogos” back to the search bar.

My first rule of thumb for pop ups on your home page is this: it should not load before the home page, and it should not obstruct your view of important page content. Sometimes – only while shopping – I welcome a discount purchase code served up in a pop up ad. Unless you are giving the visitor a great incentive for staying on your website, consider carefully timing the appearance of your pop up message or subscription form.

Google Penalties for Pop ups

As a disincentive to using invasive interstitials on your home page, Google states they will downgrade your website’s relevance and make it harder to find. If a pop up obstructs the visitor’s view of important information, especially on a mobile screen, your website loses some credibility on the web. An interstitial is NOT considered invasive if it is contained to a small area and has a clear link to close the ad.

Since 2017, Google altered their opinion on pop up ads. Their policy states that Intrusive interstitials and dialogs are page elements that obstruct users’ view of the content, usually for promotional purposes. That’s why, starting after January 10, 2017, pages with pop ups that make it hard to access content may hurt your website’s ranking in search results.

What is an Intrusive Interstitial?

An intrusive interstitial is a pop up ad, a form, or an overlay that blocks visitors from viewing the content they are trying to view on your website. This is especially frustrating for mobile users, who may have to work a little to locate the “close” button. Not only does this annoy and inconvenience your visitors, your ad makes it difficult for Google and other search engines to understand your content.

Do you hire a web designer to install your pop up and/or pay for Search Engine Optimization or social media ads? You risk throwing away all the traffic you have paid for only to hide your homepage behind an annoying obstacle. When you must install a pop up containing some type of dialog, use banners instead of full page interstitials. A thin html banner ensures that your visitors and search engines can get to the content they are looking for. More from Google:

Avoid common mistakes

Unless they’re legally mandatory, avoid the following common mistakes when designing a dialog or interstitial to help Google Search crawl and understand your content:

  • Don’t obscure the entire page with interstitials.
  • Don’t redirect the user to a separate page for their consent or input.

My bottom line on pop up announcements that overlay your home page: I do not recommend them. Like many people, I cannot tolerate pop ups or ads flying into a home page, and I leave right away. Since most modern websites have full-width hero images or banner slides, you can put your important message on the first slide. It will be the first content your visitor sees, and they may freely access the information they seek.




Pop up Ads and Google | Nott Marketing Services

SEO for Connecticut Business

SEO for Connecticut Business

Search Engine Optimization.

One of my favorite challenges is improving SEO for Connecticut business owners. When launching your new company, it is crucial to understand how search engines find websites in local search requests. I have invested thousands of hours in successfully improving online search results for Connecticut business owners. If you have a website that is not appearing in local Google search requests, I may be able to help you. Search engine optimization is, in my opinion, the least expensive method I have found to get page-one placement in major search engines like Google and Bing.

How long after your grand opening can you afford to operate without new customers? If you are a Connecticut company operating in a limited service area, wouldn’t you like prospective customers in your region to easily find you in search results? Of course, you can pay Google to place a paid advertisement linking to your website. Pay-per-click advertising is costly for new companies. When you cancel your paid listing, you may not appear in search results at all.

What are Natural or Organic Search Results?

Natural or Organic results spring from well-coded, well-written copy and current information submitted to Google.com on your behalf by your webmaster. Page-one and page-two results for your company will quickly grow your business. When you open Google or Bing and request a search, you will notice a lot of ads at the top and bottom of the pages. These are paid advertisements. The page links sandwiched between the classified sites are local companies that are looking for your business using a service/town request. The results you see are listed on the first page because the websites work with search engine robots to deliver the results you requested.

What You Need for Successful Search Engine Listings

You want your company to appear in local search requests based on region and service criteria. I recommend a WordPress website that customized to accurately reflect your values, services offered, and service area. You don’t NEED galleries, but quality photos of jobs you have done can really lend credibility to your company. You have seen slick websites with photography purchased for the website, and that may result in a really pretty website. But a pretty home page with slick animations will not bring you business.

Your home page should honestly represent your values, your mission, your experience, and years in business. Your photos will be tagged with descriptive text, often with a town, which lends to information gleaned by the robots that scan your web pages. Construction, electrical, drainage, septic, HVAC, drainage, or remodeling companies benefit from before-and-after case studies. If you don’t have any video or onsite photos of your own, start collecting them.

Most companies can start with a 5-page website, adding project pages or specific service area pages. All copy, headlines, and photos are placed to enhance search engine success. Implement a regular blog posting schedule. Select counties or towns you want to service, then feature posts describing your services or show jobs you have done. Your headlines, photos, and paragraphs contain the keywords and key phrases that will promote targeted natural search terms.

On the interwebs, your page or post headlines will NOT lead with your company name. Unless you are well known in the region, many of your prospects are searching for your services.

…to be continued…


SEO for Connecticut Business | Nott Marketing Services

Call to Action

Call to Action

Have a clear Call to Action ~ What Action Would You Like Your Reader to Take?

When planning your website, have a clear call to action distributed evenly on your website. Have a button on the header, on your home page slide, in your sidebar, in the footer. Leaving a visitor to figure out the objective of your website may cost you a sale. It would be folly to pay a website developer to construct a presentation without having a conversation about a purposeful and clear “call to action”.  The purpose of your website should NOT be left up to the imagination of the prospective customer.

Your home page should be clear about what action is expected  – “call today” – “go to our clearance page”- “ use this coupon code today to save 35% on your purchase” – “join our mailing list and receive a free ebook”- etc. When selling from your website, steer the visitor in the direction he should take to shop your catalog.

Prominent offers, coupons, sales and policies

Online stores would benefit from a display of new merchandise or special sales right on the home page with a hotlink to the product. Offering a coupon? Put it right in front of the visitor’s nose from the start. Contact information should be found on all pages. Publishing the city and state of your company location legitimizes you to the new visitor, a ‘frequently asked questions’ or ‘policies’ page for new users offers instant self-help, and email forms you provide should be easy to use.

Would you prefer to close a sale over the telephone? Give the visitor the incentive to call while he has your webpage in front of him. Install a “click to call” button in a prominent place on all your pages for your mobile visitors. Providing a prominently displayed menu of your products/specialties/services and rates may give the visitor the valuable information needed to decide if your company is the right one to call.

Pop up ads

Many websites liberally use pop ups for offers, special sales, news updates, or newsletter subscriptions. Should you use pop up ads on your home page? Learn more about pop ups and how to use them.

A word about sending visitors off your website : don’t. Unless you have an upsell to offer your visitor, do not give him a reason to leave before closing a sale.  And, unless you have a very dynamic and professional business ‘facebook’ page, don’t send people there either. Having a page you have not updated in 3 years with pictures of former employees is as sad as my own FB page, which I don’t use at all!


Call to Action | Connecticut | Nott Marketing Services

Pop up Ads and Google

Your Online Identity Crisis

Case Report and a Cautionary Tale?

This is a repost of an old Case Study published in May 2014, entitled ‘Who Are You? Is your online identity crisis hurting your organic search visibility?” I often speak to small business owners about improving their online visibility, notably in local search results.

Does your website suffer from an identity crisis? In this post, a local antique store asked why their website was not performing well on Google searches.The antique shop website had four separate functions. I found a constantly rotating stock of consignment items that were not adequately described for search bots. Also, none of their informational pages were composed using key phrases or descriptions. Sometimes I am asked to take a look at older websites to determine how to improve sales, increase qualified leads, or position the company as an expert in whatever it is the proprietor does best.

Almost a decade ago, I was called by a prospect who explained his profession, qualified himself as an expert in his field, and asked whether I might be of assistance in stimulating online sales. We spoke for at least an hour. I took careful notes and perused his website during the conversation. I asked who managed the online store, and was told their “programmer” managed the database. The task as I comprehended it was to improve online sales.

Three Hours Later…

Three hours later my phone rang and the prospect’s wife gave me a new diatribe about what she expected from her website. She wanted people to give them consignments to sell in their store. More stuff to sell versus more online sales. I told her the plan I had detailed for her husband: that I would take a look at the content and improve the meta tags and other source code on their web pages. When I said “meta tags” I heard her hold the telephone out and yell across the room to her husband that she didn’t know what I was talking about.

So conversation number three begins and they now want me to be their webmaster. The site they wanted help with was not e-commerce enabled. Random items were rotated through the home page and an internal search engine accessed the inventory database. The online showroom and company story were melded together with trivia and unnecessary information. Now they were talking about overhauling the online store so every item would have its own page… for an inventory of 900 items. I offered to start with keyword and description improvements on important pages, then assess the results.

My Analysis and Recommendations

A month later after finally being given access to the web pages, I uncovered some messy code, some best-practice errors, and silly keyword and description choices. Repairs, tests, more tweaks and tests were made, and after carefully reading the active and defunct pages, this is what I discovered. The plain HTML pages revealed four separate identities and goals for this one company website: as a venue for

1. e-commerce sales for their vintage and collectible wares

2. asking for consignments for sale in the online and/or physical store

3. obtaining appraisals, particularly for estates

4. offering showroom floor or cabinet display space in the physical store

What I Changed

All page titles, keywords and phrases, and descriptions were tailored to the category or the information on each of the main pages. A sitemap was prepared and submitted to major search engines such as Google and Bing. I wrote a detailed report, mailed it to the company with my corrections with an invoice. They never paid me, they would not answer their phone when I called, and within a year they had closed their doors.

If you have an existing website, especially an extensive product catalog, decide how you want to frame your online identity. When your brand has a good reputation and your company longevity makes you known for more than one specialty, be sure to have a separate page for each specialty, and don’t be shy about editing the page source code titles, descriptions and keywords for each identity. Remember that your content is being read by humans, but indexed and given relevancy by search bots. There is no point in citing keywords in the source code that do not appear in the page content.

Your Online Identity Crisis | Nott Marketing Services

Online Self Exam

Online Self Exam

How is your company’s Online Health?

responsive websites Why is an online self exam important for Connecticut business? If you have not taken a look at your business listings and search engine visibility in the past six months, set a few hours aside to evaluate your company’s online visibility. Imagine an outdated business description being found by prospective customers. Are your products or services up to date? Have you refined or added to your business services? Are contact details accurate? Is your address spelled correctly?

My first step in what I call the ‘discovery’ process prior to a new business consultation is to go to three major search engines and perform some due diligence. I review the sponsored links, I count all the links in which the business name might appear, I take stock of page density, peruse industry directories, look for directory listings, and how many other thriving websites where your name may appear.

In my work, I am solicited by international companies trying to sell me advertising, partner with me, and share website links in directories I have not yet heard of. Like many other very small companies, my own listings are the LAST ones I research. For many of the local small businesses I contract, I also look at what the competition might be using to get a leg up in the listings. If you have a lazy Sunday afternoon, do yourself a favor and see if your business listings are accurate and up-to-date.

Finding Yourself: The Online Self Exam is a Process


Type in your company name in Google, Yahoo, Bing, AOL search. Follow all the links, notice how many listings appearing on each page, and how many pages in which you can find yourself. I strongly suggest claiming your Google Business Listing and keeping the business info current.


Type in the industry or service + your local area, region, county or town (i.e. “northeastern connecticut”, “central massachusetts”, “new england”, “downtown Boston”). Will all your competitors appear before you? Do you show up at all? You may want to rewrite your website page titles or descriptions.


Type in your website address (URL) in Google or any other major search engine service – then review all the links that appear. Are there any dead links, obsolete pages, incorrect entries? How many pages of links do you dominate? This morning I discovered an entry created for me in a website designer business directory. For the most part this listing was accurate, however the word “tiny” had been substituted for the word “small” in the phrase “small business website specialist”, making me a “tiny business website specialist. I found no photo, no logo, and a misspelled street name. My company profile was incomplete. Also missing were descriptions of services, and an opportunity to add nice details for a reciprocal link on my website. I claimed this ad and it is now being reviewed.


Look at the websites of your closest competition. Do the pages load in quickly? Are there any dead pages or graphics that fail to appear? How does your website performance measure up? Pay attention to the page titles displayed in the top of the browser on the competition versus your own website. If the competing websites are real class acts with current social media posts, you may need to rethink your online marketing plan.

Help is a Call  Away

Search engines vary in the number of characters or words allowed in titles and descriptions in your web pages. Testing the copy in various analysis services is a must. Most research and discovery sessions to evaluate business/website visibility will take between three and six hours. Corrections to website copy must be published and tested. Often times, the findings require the client to roll up sleeves and claim free listings to update or correct on his own behalf. A client that expects a hands-off approach to his online presence is setting himself up for failure. The internet is 30 years old, and ignorance of computer operation can no longer excuse you. Consider hiring a third party to take appropriate action in commercial directories and/or social media resources. When your online self exam reveals you are effectively invisible online, give me a call. Office/Voicemail: 860-774-4467.

Online Self Exam | Connecticut | Nott Marketing Services

Planning Your Website

Planning Your Website

We’d like to offer some important guidelines for planning your Connecticut small business website. Nott Marketing Services begins the consultation process during the first conversation or email. We know that every client will have different reasons for establishing a company website. Before proceeding with an in-depth consultation, it will be important that we speak to the company spokesperson or decision-maker for the project. Consult our checklist to prepare.



Your website will require the same planning as any marketing project prepared for your company. The advantage of website production over a printed brochure, besides the expense, is that new ideas and information can be published at will, at any time, for very little expense. So, what will you want to say about your company?

These are things we will need for your project:

have you budgeted for an internet advertising project?
have you budgeted for an ongoing marketing or maintenance plan?
do you have a deadline to meet?
is this a new company or service?
do you have an existing website?
a prepared brief company history or introduction of staff
description of your target market or typical customer
have you collected recent testimonials from your clientele?
name two of your local competitors
do you intend to collect leads from the site?
will you sell or collect donations from the site?
do you have a logo, a design scheme, or preferred color palette?
will a photo gallery or short video be helpful in this production?
give us 2 or 3 domain names (dot-com names) you would like, in order of preference
what online and offline advertising campaigns are currently in use?

HOW MANY PAGES DO YOU NEED? Determine the website’s objective before outlining your project. It is easy to underestimate the number of pages needed for a portfolio, product catalog or store. Main pages include the home, contact, about the company, and a main product or services page. However, a cost-conscious new company with very little material in those pages can get away with a one or two page site. A website is a process which can and should have pages and material added into it later on.

CAN YOU AFFORD WHAT YOU DESIRE? The product catalog a client sees in his/her mind may be cost-prohibitive until the business becomes firmly established. Software installation, programming, photo manipulation and graphic design are time consuming services that require attention to detail. From my perspective, a client commonly requests a project with high expectations of professional results from the web design team, regardless of their ability to pay for the service. Unlike other service providers, we commonly wait months or years to be paid for some projects. If you cannot set aside several thousands of dollars to create and maintain your website, start small and build the site over time.

WRITING COPY FOR NATURAL SEARCH There are rules and guidelines in use on the web for search engine robots, and they change frequently. The code behind the designed page should tell the ‘searchbots’ what the site is all about. Providing complete descriptions of every product you sell is of crucial importance. I have written a few articles to give you a little information about planning your website, the role of social networking in your plan, and the science of search.

PRODUCT PHOTOGRAPHY FOR YOUR ONLINE STORE Quality photos of your products will help you sell yourself as a reputable merchant! Poorly lit or out-of-focus photos do not belong on your professional product catalog. If you cannot hire a product photographer, buy a new digital camera and tripod – and if possible, take a photography class. In the long run, you will save thousands of dollars doing this yourself.
When you’re ready to get the boll rolling, please review our  Pricing guidelines.

Now, let’s talk about your home page….


Planning Your Website | Connecticut | Nott Marketing Services

Responsive Websites Rule

Responsive Websites Rule

Now that real world internet browsing can be done on multiple screen sizes, responsive websites rule. On today’s internet, mobile-friendly websites are given priority. Google has raised the bar for the way the internet determines the importance of your website. I built my first website in 1998 before most businesses and consumers possessed personal computers linked to the internet. A generation has barely passed and today’s indispensable accessory for browsing the net is a smartphone with a 5 inch screen. In between we have viewed websites on fat square CRT monitors, wide rectangular gaming computer monitors and large living room vision televisions connected to Web-tv.

Google has positioned itself as the gatekeeper of the web. The world’s most relevant search engine now serves a different set of search results to smart phone browsers. If your website is not optimized for these consumers, your website will appear behind responsive site links. There is a process to follow now to get visibility on Google. There is a learning curve, and it is not something the average small business owner has the time to delve into.

Today high-speed internet and ubiquitous wi-fi is available to anyone. It’s okay to utilize photography, parallax displays, slideshows and embedded videos to make your company website a beautiful and effective marketing tool.

Today responsive websites Rule. To build a company website optimized for all media screens, give Nott Marketing Services a call at 860-774-4467.


Responsive Websites Rule | Connecticut | Nott Marketing Services

A Good Mind

A Good Mind

My adult son has a good mind, and he is often deep in thought while being unaware of weather and other trifling details around him. It is such a treat when I get a look at my son’s everyday life. So as his mom, I don’t mind when he makes the television news for just riding past the news truck the day before a storm. My son Kevin is one of the brightest young people I have ever met, and I just adore him. There may be a hazard to being a highly creative and intelligent human being, though. People who are truly busy enjoying their lives can tend to be oblivious to the mundane goings-on around them. Like weather forecasts warning of a windy weekend nor’easter during the Hunter’s moon.

Friday October 26, 2018, my son and friend Kevin Nott was riding his bicycle home from his job. He was under the bridge on the Hartford side of the River, where a WTNH News 8 truck was standing there. They pulled him aside to ask if he were ready for the Nor’Easter coming our way. It’s an amusing little interview, and he had a bit of fun with it. He alerted me when he arrived at his apartment to watch the 11:00 news. Can’t get a copy of the video, so I decided to embed it.

HARTFORD, Conn. (WTNH) – “Look at my legs you think the ready for snow? You have shorts on, that’s awesome!”

Bare legs at the gas pump, Angelo Simoni not ready for the nor’easter.

How about Kevin Nott from Hartford?

“I ride my bike every day, every day! No I’m never ready!”

Can’t blame them. Who’s ready for a nasty dose of icy wind and rain?

The power companies.

They have been out pre-cutting trees all summer, to get ready for mother nature. At the supply yard in Hartford, crews were stocking up on wire poles and transformers, getting for Saturday morning’s blast.

Patty Hemphill is ready.

“I think you have to make sure you have flashlights. I think you have to have some food and water in the house, and make sure your cars are inside and in the garage, if you have one.”

Angelo and Patty are filling the car with gas in case the power goes out and the pump stopped working.

This might not be a full-blown hurricane or winter blizzard, but Patty says you need to respect Mother Nature.

“I think we have to take it seriously. Our weather has just been so erratic. We have to be prepared and have fun while it’s raining!”

And if you think about it, charge the phone, and any extra batteries you have for the phone. That way if the power goes out you can tune in to the News 8 app to keep you updated on the weather.

Hosting Providers and SPAM Policies

Hosting Providers and SPAM Policies

Just a note about SPAM policies and hosting providers.  Imagine that you go online to check your company email and you are not permitted to log in to your account. Many thoughts go through one’s mind, notably, ‘could the server be down?’, ‘did my webmaster change my password without notifying me?’, or ‘jeez, is my website still there?’ So you decide to look at your home page and you see the words:

ACCESS DENIED. Your account has been suspended.

Account Suspension is a polite phrase that means, “you have been kicked out of the clubhouse.” But what is the problem? What has my webmaster done (or NOT done) to allow this transgression? Customer technical support is contacted, and to your great surprise you learn that you have been caught sending unwanted commercial emails to unsuspecting people and your name has been blacklisted. Better yet, one of your competitors was a recipient of your email and they were in the mood to make an example of you. Your sitehost receives the directive to suspend your site, and they may or may not allow you to gather up your belongings before tossing you from the server.


Zero-Tolerance Spam Policies

Many hosting providers (and domain registrars) make no bones about shutting you down for violating their Zero-Tolerance SPAM Policy. You are found guilty of violating the Terms of Service and you are shut down without warning. If you have an otherwise spotless history and cordial relationship with the site host, you may have better luck getting your website back. An example of an across-the-board anti-SPAM policy :

Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, phone, postal mail, email, instant messaging, or usenet/newsgroups. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated.”

Are you purchasing the services of an email address provider that advertises online? Do you know how they harvested the email addresses? Is your website’s link in the body of the email? Even if you hired a service in good faith because their website claims they have thousands of potential customers eagerly awaiting your sales pitch in their Inbox, you owe your company and reputation a little due diligence. Ask how their email addresses have been harvested. Email stripping programs steal addresses from the internet for the purpose of sending unsolicited email messages. The host involved in this example does not allow mass emailing. The first promise you need to make when pleading with tech support for assistance will be that you will prevent mass emailing from recurring (forever).


spamOpt-In Lists

It is not illegal to allow your visitors to ask to be included in your email newsletter list. There are some very effective software plug-ins for WordPress that are easy to use. In this case, emails are sent from your host mailserver, but these are confirmed, opted-in and willing recipients. Be certain that your email rate (1 email sent every 8 seconds, for instance) does not violate your host’s recommendations, and you’re good to go. All mails contain ‘unsubscribe’ links that you do not have to monitor at all.

Reputation Repair

Whether you thought your email list provider seemed reputable or not, getting blacklisted is serious for your company and all who associate with you. Your email list service must immediately cease all further mailing using your domain link forever.

FTC Guidelines

The Federal Trade Commission Bureau of Consumer Protection provides an informative guide called The CAN-SPAM Act: A Compliance Guide for Business.

Image courtesy of Stuart Miles at FreeDigitalPhotos.net


Hosting Providers and SPAM Policies | Nott Marketing Services

Social Media in a Small Business

Social Media in a Small Business

Get a jump start on website promotion when you utilize social media in a small business. Anyone with a Facebook account has been asked to participate in “likes”, “follows” and “comments” by vendors, service providers and blog sites. You feel you should be utilizing the new social technologies in your marketing efforts, but what do you do after opening your account?

Keeping it real on Facebook

Facebook has been described as the number-one time suck on the net. As a platform for families, extended families and friends, folks can be themselves, reveal their inner children, share the fun, and continue conversations. Facebook ‘friends’ were friends, the site was a neat place to meet, share the love, plan real get-togethers, and share pictures of vacation spots and the grandkids. Many offices have their staff wired to the internet, and many people keep their facebook page open all day!

The environment for the entrepreneur and business, though, is not casual and carefree, and commentary is not always friendly. A spontaneous comment or shared political post potentially opens your thread to everyone, including people who have little else to do than spew (ever see YouTube or Yahoo comments threads?) … there are haters, spammers and flamers lurking everywhere.

This summer I found an award-winning social media marketing training resource which outlined the basic tenets of today’s major social media sites. Though Facebook dominates (today), there are new sites opening up every few months. While you may have dismissed Facebook as a fad, know that it dominates the social sharing world (today), and thousands of companies are exploiting the site as a low-cost marketing medium.

If you are like me and other busy sole-proprietors, you may have experienced “paralysis by analysis”. If you have a company Facebook page, a LinkedIn profile and a list of existing clients, I can help you learn the basics, and together we can map out a long-range plan to monetize your efforts or attract new clientele. Existing clients will be billed at my prevailing website design rates and may contract my services on a monthly basis.


Social Media in a Small Business | Nott Marketing Services